terms & conditions.

GoTyolo-Booking Terms and Conditions

These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, set out the details of your booking with GoTyolo, Registered as TYOLO Technologies Pvt. Ltd. #35, 3rd Main, 2nd Cross Road, NarayanaNagara 1st Block, Bangalore India 560062 (hereafter referred to as “we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

Our differing obligations are set out below.

Applicable to all bookings

These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, set out the details of your booking with GoTyolo, Registered as TYOLO Technologies Pvt. Ltd. #35, 3rd Main, 2nd Cross Road, NarayanaNagara 1st Block, Bangalore India 560062 (hereafter referred to as “we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Tour Bookings

At the time of booking you will be required to pay a fixed deposit or make full payment for your booking if booking less than 45 days before departure. Where you only pay the fixed deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify our ground partner who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Alternatively, where you have booked a package with us, you will be subject to our cancellation charges as set out in Sections B below.

Price Accuracy

We endeavour to ensure that all of the information and prices both on our website and in our brochures are accurate; however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

Special Requests

If you have any special requests please let us know at the time of booking. We will pass on all such requests to our ground partner/representatives but we do not guarantee that they will be met and we will have no liability to you if they are not.

Insurance

Adequate travel insurance is a condition of booking with us. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance. You agree to provide us with a copy of your insurance policy on request.

Please note we do not check insurance policies. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Guaranteed Group Departures

All tours operated by us are guaranteed departures and will operate unless force majeure circumstances or other unforeseen circumstances arise. Due to the traveller numbers on a specific tour, we reserve the absolute right to change the type or style of transportation or other elements, to enable the tour to operate.

Incase we have to cancel any particular trip on a particular tour due to unavoidable situation , we will try to replace it with another tour or will give the required refund to our clients.

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to the clients are affected by any event which we or the ground partner of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

Accommodation Ratings and Standards

On any of our European tours, Egypt tours, Turkey & Greece tours and Croatia tours, accommodation is provided in twin accommodation, which may be two single beds or a double bed and a bunk bed. In certain locations, particularly in Austria and Switzerland, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame.

Two travellers booking together will be accommodated in a twin room. Three travellers booking together will be accommodated as follows: two travellers will be roomed in one twin room; the third person will be accommodated in a same gender twin share room. We will use our discretion in allocating the third person to a room share; unless we are otherwise advised in writing as to who will be sharing with whom.

Triple rooms can be requested, in writing, but cannot be guaranteed in every location in which event the above situation applies. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds. Where an extra bed is added this may limit the space available.

Single travellers will be accommodated in same-gender twin rooms paired with another single traveller, unless they pay a single room supplement at an additional cost. Single rooms do not always match up either in size or facilities to twin bedded rooms.

Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only. Please note that porter services are not standard and not available at many hotels.

Accommodation ratings are displayed as provided by our ground partner. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Safety standards in some countries may differ from those applicable in India. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information that may be posted around the hotel or anywhere else.

Food

Meals are included as stipulated in the tour itinerary, check your specific tour itinerary on our website or emails for details of which meals are included. Please inform us your meal preference at the time of booking, as well as your tour leader at the start of the tour. Please be aware that in many parts of the world vegetarian meals are classified as meals without meat or fish, and may not be what you are used to. Specific religious dietary requirements can be catered for by providing the vegetarian option. Non-included meals are at your own expense. This allows you the opportunity to try the local cuisine.

There is always an excellent range of restaurants and supermarkets to choose from in each destination. You will also need to purchase drinks and snacks for long bus or coach journeys as there may not be the opportunity once on board.

Fitness to Travel, Age and Medical Conditions

If you have any medical condition, disability or special requirements which may affect your holiday, please tell us before you confirm your booking, as we are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking.

Clients are also expected to accept that the components described constitute "Adventure Travel" and that travel to and facilities in other countries will not be to similar standards which they may be accustomed to at home.

Persons over 65 years of age may be asked to provide medical evidence of fitness to travel on certain itineraries. Minors (those under 18 years of age) are accepted on some group tours operated by us at our discretion provided they are accompanied by a parent or guardian who accepts full responsibility for them. Unaccompanied minors will not be accepted. We have recommended ages for participation in group tours which act as a guide only. Please note that no persons under 10 will be accepted on our tours unless this is formally requested in writing. GoTyolo reserves the right to allow or deny younger travellers onto our tours at our discretion.

All itineraries include a large amount of walking. Walking tours may take up to three hours, and walking to and from hotel and restaurants is unavoidable. All itineraries include the use of public transportation, which can be public buses, trams, trains and metro. The coach will not be used on all days due to driving hours legislations.

Clients agree to accept the authority and decision of our employees, tour leaders, and agents whilst on tour with us. If in the opinion of such a person, the health or conduct of a client before or after departure appears likely to endanger the safety, comfort or enjoyment of a tour, the client may be excluded from all or part of the tour, without any refunds. In the case of ill health, we may make such arrangements as it sees fit and recover the costs from the client.

If a client is excluded from the tour as above or chooses to leave the tour of their own free will or leaves the tour due to ill health or any other reason there will be no refund of the tour price, extra services, surcharges, local payments/funds or any local surcharges.

Passports, Visas and Health

Final Travel Arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the relevant departure point.

Check-in & Check-out

Generally hotel rooms will be available for check in between 12.00 noon and 15.00 with check out between 10.00 and 12.00 noon. Please note that our itineraries often require that we deviate from these times in order to stay on schedule.

Complaints

If you have booked a package holiday with us or a single-element booking where we are acting as principal, please inform your Tour Leader about any queries or concerns immediately or contact us via the contact numbers listed on our website. If your complaint is not resolved locally, please follow this up within 14 days of your return home by writing to us giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay whilst on tour. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this may affect your rights under this contract.

Lost property

GoTyolo and its staff do not accept liability in respect of any loss or damage to articles brought on tour. It is the sole responsibility of all guests to make arrangements for adequate insurance coverage on all valuable items prior to departure. Should any items be left behind at our partner hotels whilst on tour, it is your responsibility to contact the relevant hotel to make arrangements for the items to be returned.

GoTyolo accepts no liability for helping with your lost property, nor do we take responsibility for any loss or damage to your luggage while on our vehicles or public transport.

Applicable Law and Jurisdiction

These terms and conditions are governed by the laws of India and the courts in Bangalore shall have exclusive jurisdiction over any disputes connected to our Website or the services.

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

Conditions of Ground partners/Suppliers

Many of the services which make up your holiday are provided by independent ground partners/ suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

Our Partners and Staff

We have partnered with well-known travel agencies of the world who provide the best available services and have got trained and efficient staff. The staff has been carefully chosen, and undergoes comprehensive training. Tour leaders and drivers are authorized to have well deserved rest during tour; these are the 'free days' as part of the tour itinerary.

Cancellations or Modifications

Customers are requested to email us at hello@gotyolo.com for any kind of modifications and cancellations required after the confirmation of the booking. No sms , calls and other means of communication will be considered for cancellations and modifications purposes of the tour. Only emails will be considered officially for cancellations and modifications.

Cancellation Period Cancellation or Modification Charges
Cancelled 90 days or more before departure Full Refund
60 - 89 days before departure Full Refund
45 - 59 days before departure Full Refund
30 - 44 days before departure 50% of Package cost
15 - 29 days before departure 70% of Package cost
14 days or less before departure 100% of Package cost

Our cancellations and modifications policies vary from tour to tour. Please follow the specific tour policies for the details.

If we make any changes or cancel the package

It is unlikely that we will have to make any changes to your Package, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your Package.

However, if we have to make a major change or cancel, we will tell you as soon as possible via email and if there is time to do so before departure, we will offer you the choice of (for major changes):

We will not pay you compensation where we make a major change or cancel more than 45 days before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or if we cancel your arrangements. (We will tell you if we have to cancel for this reason not less than 45 days before departure).

Delays, Missed Transport Arrangements

If you miss your coach or other transport arrangement, it is cancelled or you are subject to a delay for any reason on the day of departure, you must inform us immediately. We will provide you with prompt assistance. Where you experience a delay, which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. We will not be liable for any costs, fees or charges you incur in the above circumstances.

Our tours run to a schedule and if you, or any member of your party is late during the tour, you may be left behind. If this occurs, please contact your tour leader immediately. The departure times during the tour are set by the tour leader and driver and will be notified to you at each stop and each day. It is your responsibility to be on time, failure to be on time can cause delays to the tour itinerary.

Data Protection and Privacy Policy

Please click here to read GoTyolo’s Data Protection and Privacy Policy.